1. Delighting our guests
We are committed to exceeding guest expectations by surprising them with our ability to anticipate and fulfill their wishes.
2. Becoming the best
We intend to be an innovative leader in the luxury hospitality industry. We will continually improve our service delivery, as well as the quality of our products and facilities, ensuring we appeal to a multi-generational audience.
3. Acting with responsibility
We maintain integrity, fairness and honesty in all our internal and external relationships. We support initiatives that improve the environment and are responsible members of our communities
4. Working together
We emphasize the importance of teamwork and treat each other with mutual respect and trust. By working together cooperatively, we all contribute to the Group’s success